Last Updated: June 10, 2026
This Refund Policy explains how refund requests are handled for ProBrandify products, subscriptions, digital services, plans, and related purchases.
By purchasing from ProBrandify Limited, you agree to this Refund Policy.
1. Company Information
Company Name: ProBrandify Limited
Registration Number: 77179131
Registered Address: RM 01, 26TH FLOOR, WORKING VIEW COMM BUILDING, 21 YIU WAH STREET, CAUSEWAY BAY, HONG KONG
Email: contact@probrandify.com
Phone: +19295647678
2. Digital Service Notice
ProBrandify provides digital software, online tools, and related services. Because access to digital services may be delivered immediately after purchase, refunds are not automatically guaranteed once access has been provided or the service has been used.
3. General Refund Terms
Refund requests are reviewed individually. Approval depends on the reason for the request, payment status, service usage, technical circumstances, and whether the request meets the conditions described in this policy.
Submitting a refund request does not guarantee that a refund will be approved.
4. Eligible Refund Situations
A refund may be considered in the following situations:
- You were charged incorrectly due to a billing error
- You purchased the wrong plan by mistake and contacted us quickly
- You were charged after cancellation because of a confirmed billing issue
- A technical problem prevented access to the service and our team could not reasonably resolve it
- A duplicate payment was made for the same service
5. Non-Refundable Situations
Refunds may not be available in the following situations:
- You changed your mind after purchase
- You no longer need the service after gaining access
- You did not use the service after purchase
- You expected results that were not guaranteed
- Your account was suspended or limited due to misuse, spam, fraud, or violation of our Terms and Conditions
- Your issue was caused by a third-party platform, messaging provider, payment provider, or service outside our control
- You failed to follow setup instructions, compliance requirements, or acceptable use guidelines
6. Subscription Cancellations
You may cancel your subscription according to the cancellation options available in your account or by contacting our support team.
Cancellation stops future billing but does not automatically create a refund for previous payments unless a refund is approved under this policy or required by applicable law.
7. Free Demo or Trial Requests
If a free demo or trial is available, we encourage you to use it before purchasing a paid plan. The purpose of a demo is to help you understand whether the service is suitable for your business needs before making a payment.
8. Technical Issues
If you experience a technical issue, please contact us with details of the problem. We may ask for screenshots, account details, device information, or other information needed to investigate the issue.
A refund may be considered if the issue prevents meaningful access to the paid service and we are unable to resolve it within a reasonable time.
9. Payment Provider Fees
Some payment providers may charge transaction fees, processing fees, currency conversion fees, or other charges. These fees may not always be refundable depending on the payment provider’s rules.
10. Refund Processing Time
If a refund is approved, it will usually be returned to the original payment method. Processing times may vary depending on the payment provider, bank, card issuer, or financial institution.
We are not responsible for delays caused by banks, payment processors, or third-party financial institutions.
11. Chargebacks
If you believe there is a billing issue, please contact us first so we can review and resolve the matter. Filing a chargeback without contacting us may delay the resolution process.
We reserve the right to suspend access to services while a payment dispute or chargeback is under review.
12. How to Request a Refund
To request a refund, please contact us and include the following information:
- Your full name
- Email address used for purchase
- Order or payment details
- Date of payment
- Reason for the refund request
- Any screenshots or supporting information, if applicable
13. Contact Us
Refund requests and billing questions can be sent to:
Company Name: ProBrandify Limited
Registration Number: 77179131
Registered Address: RM 01, 26TH FLOOR, WORKING VIEW COMM BUILDING, 21 YIU WAH STREET, CAUSEWAY BAY, HONG KONG
Email: contact@probrandify.com
Phone: +19295647678